Privacy Policy

Canadian Heart Association ("CHA," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit canadianheart.com, register for courses, use our member portal, or otherwise interact with our education programs and services (collectively, the "Services").

Information we collect

Depending on how you use our Services, we may collect:

• Identity and contact data — name, email address, phone number (including SMS/mobile), mailing address, and professional designation
• Account and registration data — course selections, roster status, attendance, certificates issued, and member portal credentials
• Payment data — billing details and transaction references processed by our payment provider (we do not store full payment card numbers)
• Communications — messages you send to support, survey responses, and SMS opt-in records (including the exact consent text shown to you and technical metadata such as IP address and browser user-agent)
• Technical data — IP address, device and browser type, pages viewed, and similar usage information collected through cookies and similar technologies

How we use information

We use personal information to:

• Deliver, administer, and improve our education programs
• Process registrations, payments, receipts, and course credits
• Send service-related communications, including email and SMS where you have opted in
• Issue certificates and maintain training records
• Provide customer support and respond to inquiries
• Secure our websites, prevent fraud, and enforce our terms
• Comply with legal, regulatory, and professional obligations

SMS and mobile messaging

If you provide a mobile number and opt in to SMS, we use it only for the categories described at the time of consent (for example, course reminders and official account notifications). We do not sell your mobile number or share it with third parties for their marketing purposes. Additional details are in our SMS Privacy Notice and SMS Terms of Service.

Legal basis and consent

We process personal information as necessary to perform our contract with you (for example, delivering a course you registered for), with your consent (for example, SMS or optional marketing email), and for our legitimate interests in operating safe, effective education programs, subject to applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws where they apply.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our websites are used. You can control cookies through your browser settings; disabling some cookies may limit certain features.

How we share information

We do not sell your personal information. We share data only with:

• Service providers who help us operate our Services (hosting, email, SMS delivery, payments, and support tools), under contractual obligations to protect your data
• Training centers or partners when required to deliver a program you enrolled in
• Authorities when required by law or to protect rights and safety

Retention and security

We retain personal information for as long as needed to provide the Services, meet legal and accreditation requirements, and resolve disputes. We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse.

Your rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for optional processing (such as SMS). To opt out of SMS, reply STOP to any message from us. Contact us using the details below; we may need to verify your identity before fulfilling a request.

Children

Our Services are directed to healthcare professionals and adult learners. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian involvement.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes may be communicated by email, SMS, or a notice on our website where appropriate.

Contact us

Canadian Heart Association
Email: support@canadianheart.com
Phone: 1-888-229-8977